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Unsure of your order, no problem!

Store returns policy


Although every effort is made to ensure that your order is carefully dispatched to you – and we hope that you are happy with your purchase,  we do understand if it's not for you.

If you are not completely satisfied with your purchase, simply return the item to us in its original unworn condition within 14 days if purchased online from the date of delivery, if you've bought direct from our stores then you get 28 days to return. If you are returning by post see section (ii.)


We understand you will be trying on the shoes at home, so as long as they are returned as they were sold, in a re-saleable condition, then no problem.  


ii.)Returns are free in person at our store. For your benefit, we recommend all postal returns are sent to us recorded tracked delivery, the company cannot be held responsible for packages lost in transit. Returns will need to be received by the store before a refund can be processed; refunds will take place over the telephone to the original payment card, returns cannot be made by post if the individual has paid in store by cash. For more information on return postage please check Royal Mail [opens in a new window.]

Exempt returns

Our Podiatry Services and Chiropody treatments, or other service such as a paid consultation, creams, sprays & gel or foam product, unless sealed as well orthotic insoles due to hygiene reasons, unless faulty and as permitted under law are none-returnable. Items marked on the receipt as 'Clearance - Exempt from Returns Policy' also fall under this section. Custom made or bespoke items are none returnable. [excluding FootBalance®, see section (iii) under guarantees from FootBalance®, 30 days eligibility for returns, FootBalance insoles cannot be returned after the 30 day period has elapsed. (iiii) Modifications to FootBalance - Costs of 'adjustment items and add ons' are exempt from FootBalance guarantee, a deduction in the FootBalance fee paid will be made to cover cost of adjustment items and add ons or clinical time.. Special order items from our network of suppliers are none-returnable unless faulty, cost of postage and packaging fees are none-refundable.

Prescription products, P, GSL, POM, are exempt from returns. Single use carrier bag charges are exempt from returns.

(iii) FootBalance Custom Insoles

Our FootBalance Custom Insole range can be tried risk free for 30 days, simply return them with packaging and inner paperwork for a no quibble return at our store[s], see also exempt returns section (iiii), if you are returning by post see section (ii.)


Be sure to have your receipt or online invoice information in order to successfully process the return, payments must be made to the original payment method or card (for the purposes of preventing fraud and under terms from our card processing payment providers.) Having your receipt is the most convenient way to make a return. 

If you wish to get in touch please contact us at:

This does not affect your statutory rights.

Last revision : September 2022

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